Sixth course: Conflict transformation course

Course Description

Concepts related to conflict will be introduced, and these concepts will be applied through practical cases. The different types of conflicts, their sources and ways of responding to them will be identified. The course will also delve into:

The causes of institutional conflicts, methods of dealing with conflicts, and how to turn the conflict into a constructive conflict
Conflict resolution strategies and effective steps to transform and resolve conflicts
Identifying the grounds of negotiation and identifying the stages and determinants of negotiation, as well as shedding light on the sources of negotiating power
How to apply the steps of negotiation and the use of negotiating power
The most important steps of effective negotiation and how to use them in dealing with conflict.

Objectives

Understand the concept of conflict transformation
Determine the causes of conflict
Learn conflict resolution strategies
Define the negotiation process
Apply negotiation steps and use bargaining power
Apply the principles of effective negotiation
Apply concepts of conflict transformation through practical cases
Determine ways to handle conflicts
Apply conflict resolution skills
Determine the negotiation grounds
Implement the steps taken in the event that negotiations become rough
Identify the types of conflicts, their sources, and ways to respond to them
Identify the stages and determinants of negotiation
Apply the negotiation steps

Course Topics

First meeting, The concept of "Conflict"
The second training day: the deep causes of conflict and strategies for dealing with it
Third training day Conflict resolution strategies
Fourth training day Introduction to the art of negotiation - its stages and determinants
Fifth training day Negotiation steps
Sixth training day Negotiation steps
The final project

Course Mode

Blended (Online and Face-to-Face)

Course Level

Beginner

Course Language

Arabic

Course Instructors

Anonymous

Course Category

Managerial Skills