Conflict Management and Change Management

Course Description

First, conflict will be defined as a positive situation that can be dealt with, then work will be done to increase the participants' ability to design an effective and non-violent intervention. By that time, the participants will arrive at the causes of the conflict and how to analyze them to reach suggestions that will direct the conflict in a positive direction.

Psychology theories related to the development of interpersonal behavior in the development of relationships as well as personality patterns to aid in the conflict intervention process will be highlighted.

Finally, the light will be shed upon how to reach the determinants and intervention strategies in the mediator's role in resolving conflicts

Objectives

See and analyze conflict from multiple perspectives.
Participants are able to use different tools to intervene in conflict resolution.
Analyze the causes of the problems they face in the work environment
Learn about their own style of dealing with conflict and how it affects their decisions
Understand the facilitator's role in conflict resolution
Gain the ability to apply this knowledge to their local community and workplace.
Participants are able to demonstrate the benefits of using non-violent conflict resolution strategies.
Suggesting solutions to reduce conflict
Work effectively within a team
Sharing knowledge and skills on practical cases at work to intervene in the early stages of conflict formation
Participants will be able to design effective conflict resolution interventions
Develop a vision for each of them for how to deal with conflicts in general