Quality Management

Quality Management

Course Description

The Quality Management course.

In order for commercial establishments to be able to compete in the local and international markets, they must provide products and services of high quality and value to the customer, all while maintaining high productivity. Thus, quality management constitutes a methodology for improving quality in establishments in order to help the establishment achieve its commercial objectives.

Course Requirements

To ensure the maximum benefit from this course and the achievement of the educational objectives related to it, you are expected, dear participant, to abide by the following:

  •     Follow up on all training sessions and actively participate in them.
  •     Read the preparatory materials before the class meetings.
  •     Participation in activities, tasks and forums for each training meeting.
  •     Participation in the final exam for the course.
  •     Design the final project for this course within the criteria set for it.
  •  

Objectives

  • Identify the most important bases for evaluating and controlling the quality of products and services in the commercial establishment.
  • The use of basic tools that help the facility to control and measure quality, in addition to tools for calculating quality costs.
  • Realizing the importance of the concept of continuous improvement in the management of commercial establishments.

Course Topics

  • The first meeting,  electronic, definition of quality
  • The second meeting,  face-to-face, how to build a plan to collect data related to these indicators
  • The third meeting- face-to-face- Quality Function Deployment-QFD
  • Fourth meeting-  electronic- a practical case of how to use the QFD mechanism in building a plan to improve quality
  • Fifth meeting- face-to-face-​​ continuous improvement
  • Sixth meeting - face-to-face- ​​RCA- Root Cause Analysis
  • The eighth meeting: applications of total quality management

Course Mode

Blended (Online and Face-to-Face)

Course Level

Beginner

Course Language

Arabic

Course Category

Business Administration